Bolt, one of Africa’s leading ride-hailing platforms, has rolled out its rider verification feature with the option for customers in South Africa to verify themselves.
Details
As part of this in-app feature, customers will be given the option to take a selfie before they are able to place a ride-hailing order.
For the selfie to be valid, it needs to be an authentic picture of a physically present person, with the face clearly visible.
The rider will also need to upload an identification document, which Bolt will check against the selfie. The validation process takes from a few seconds to a couple of minutes and requires the latest version of the app to use.
What They’re Saying
Weyinmi Aghadiuno, Acting Head of Regulatory & Policy Africa, said: “Being able to verify that riders are who they say they are is the number one feature requested by driver-partners in South Africa. The launch of rider verification acknowledges the importance of mutual trust between driver partners and riders.
With increased investment in verification features like this that consider the trip as a whole, we aim to continue building driver and rider trust, which is critical to the safety of the platform.”
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