Bolt has introduced a new cancellation option in its app, aimed at deterring users on its platform from taking offline trips and paying off the app.
The company says the move is aimed at enhancing the safety and well-being of riders.
How It Works
Riders will now be able to cancel a trip by selecting the option ‘driver asked to pay off-the-app’ under specific circumstances.
The company said in a statement that this feature empowers riders to take immediate action should they encounter situations where the driver asks for payment for a trip outside the app, requests payment exceeding the agreed-upon trip fare, or encourages cancellation of the trip to go offline.
What They’re Saying
“We’re happy to introduce our latest cancellation option, designed to cut down on offline trips and address instances where drivers insist on charging rates exceeding those on the app. ” Linda Ndungu, Country Manager said.
”At Bolt, we strongly discourage both drivers and riders from using the platform to exchange contact details or negotiate for offline trips. This goes against the safety and reliability we aim to uphold for our users. When drivers and riders go offline, essential safety features like GPS tracking and SOS coverage in the app become inactive, leaving users vulnerable and without access to critical in-app safety tools.”
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