Bolt, a leading on-demand mobility platform in Africa, has taken strict measures to ensure safety on its platform by permanently blocking over 6,000 drivers from its platform in the past six months due to non-compliance and safety-related matters.
Digging Deeper
This move is part of Bolt’s ongoing commitment to providing top safety infrastructure within the ride-hailing industry. The company will continue to permanently block drivers and riders who have been reported for misconduct from accessing the platform. These operational measures aim to amplify customers’ safety features and trip experience on its platform.
What They’re Saying
Acting Head of Regulatory & Policy Africa, Weyinmi Aghadiuno, said: “At Bolt, maintaining the highest standards of safety and trust is paramount. We understand the trust our customers place in us, and we are taking proactive steps to ensure their well-being during every ride. We believe that one incident is too many, and we want to ensure that our platform consists of top-rated drivers, which will result in a better overall ride experience.”
Blocking drivers due to non-compliance is just one step taken by Bolt. The company has in place other key measures designed to create a safer ride-hailing experience for drivers and riders including Trip Audio Recording, Emergency Assist, and Trip Monitoring.
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