Former Kumbungu Member of Parliament (MP) Ras Mubarak has filed a $5 million lawsuit against MTN Ghana (Scancom PLC), alleging breach of contract and reputational damage due to a failure to provide roaming services during an international business trip.
The suit, filed on November 27, 2024, at the High Court in Accra, highlights significant business and personal losses.
Why it matters
- Mubarak, a long-time MTN subscriber, claims the service failure disrupted his business dealings, caused reputational harm, and left his family stranded financially during his trip to the UAE, Bahrain, Turkey, and Saudi Arabia in September 2024.
Details of the claim
- Mubarak alleges he activated MTN’s roaming service before his trip but was unable to access calls, SMS, or internet services upon arrival.
- He asserts that MTN’s inability to resolve the issue after multiple complaints led to:
- Lost business opportunities and severe reputational injury.
- Inability to complete financial transactions due to missing OTPs, forcing him to seek emergency funds from employees and associates.
Demands for compensation
Mubarak is seeking:
- $1 million for breach of contract.
- $4 million for hardship, inconvenience, and reputational injury.
- Interest on the awarded sums at commercial rates.
- Full indemnity for legal costs, including attorney fees.
What they’re saying
- MTN Ghana issued an apology on October 17, 2024, offering to waive Mubarak’s post-paid bill for September. Mubarak called this response dismissive, stating it trivialised the gravity of his ordeal.
- In the court filing, Mubarak said: “The Defendant’s failure caused immeasurable damage to my business and personal life, leaving me no option but to seek redress in court.”
Source: Ghanaweb
