inDrive, the global mobility and urban services platform, has launched a safety pact and features to empower its users and drive safety in ride-hailing.
The company encourages passengers and drivers to opt-in, promoting mutual respect and secure practices for every ride.
By leveraging ride data, user input, and expert consultations, inDrive identifies prevalent risks, and then creates solutions to mitigate them.
Details
inDrive has established a Safety Center to further enhance its safety infrastructure.
The Safety Center provides drivers with comprehensive training materials and valuable tips, ensuring they are equipped with the knowledge and skills necessary to prioritize safety while operating on the platform.
- inDrive now offers an SOS button, enabling quick alerts by both drivers and passengers to inDrive.
- inDrive has introduced a unique feature to its app: a weekly photo verification security check. This provision ensures that only the registered and authorized driver is operating the application.
- They have implemented a Liveness Check, a feature that verifies a passenger through basic gestures before an order can be placed.
- inDrive utilizes both machine learning and manual moderation to identify and prevent the re-registration of users who have previously violated the platform’s rules. They also actively work to block obscene content from appearing in the driver’s order feed.
What They’re Saying
“Safety is critically important to inDrive. The wellbeing of people who use our app is our first priority. We know that to maximize safety, all three parties – inDrive, passengers and drivers – must play their part, and so our Safety Pact invites all our users to help make every ride a safe one. For our part, we know that effective policies and features go a long way to ensuring safety,” comments, Eric Nana Bonsu – Driver Acquisition Specialist at inDrive Ghana.
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