MTN Group has disclosed a cybersecurity incident but says all platforms remain fully operational.
Why it matters
The confidentiality, integrity, and availability of MTN’s systems are key to its operations. While the full extent is still under investigation, early findings suggest about 5,700 MTN Ghana customers may have had their data affected.
The latest:
- MTN is working with leading cybersecurity experts to conduct a forensic investigation.
- Affected customers will be contacted directly.
- MTN assures that it is dedicating significant resources to resolve the matter.
What customers should do:
- Place a fraud alert on your credit report with major bureaus.
- Keep MTN, MoMo, and banking apps updated.
- Use strong, unique passwords and change them regularly.
- Be cautious of suspicious links and unexpected messages.
- Never disclose passwords, PINs, or OTPs via phone, text, or email.
- Activate multi-factor authentication where possible.
Between the lines
MTN emphasized that protecting customer information remains a top priority and pledged to keep stakeholders updated as the investigation continues.
Go deeper
Customers seeking support can contact MTN’s toll-free customer care line at 100.
