The Tanzania Communications Regulatory Authority (TCRA) has launched the Tanzanite Portal online system, which will help streamline services for communication service providers.
The platform effectively integrates communication service providers of varying sizes and scopes throughout Tanzania, thereby improving operational effectiveness and enabling a more open and transparent user experience.
Details
The system includes facilitating the issuance of communication sector licences across various subsector categories such as Telecommunication, Internet, Postal, and Broadcasting.
The system will also help streamline fee payment procedures, management of customer-regulator feedback, and performing Know Your Customer administrative procedures, among other essential system attributes.
What They’re Saying
“It enables TCRA to serve its customers in an unparalleled fashion by integrating communication services applications and services, offering a comprehensive array of services with simplicity and user friendliness,” TCRA Director General Dr Jabiri Bakari said.
“The system represents a transformative shift, and we are confident that it will enhance delivery of regulatory services, ensuring our stakeholders feel well-served,” he added.
Dr Bakari highlighted the enhanced customer experience, emphasising a singular application window for all licence types, certification of electronic devices, a robust residential address database and a dedicated service desk for handling customer complaints.
Digging Deeper
The Director General emphasised that the Tanzanite Portal plays a crucial role in facilitating efficient planning, allocation, and tracking of postal codes for residential addresses.
The system also simplifies the approval process for electronic devices (Online Type Approval). Citizens and communication licence holders can now verify the legitimacy of services using a mobile phone through the USSD code *150*52#, ensuring control over unauthorised communication service providers.
Source: Daily News
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