Yango, a ride-hailing service in Ghana, has announced the implementation of new security and safety features aimed on its app.
Selfies For New Users
Yango now incorporates a feature that requests a selfie from new users to place a ride request.
The passenger will also see the driver’s selfie for the same reasons. Before the trip, drivers have access to the passenger’s number of trips and ratings based on the feedback from the previous trips.
Passengers can now also view detailed partner driver information including a photo, name, vehicle license plate, and score before their ride.
Verification For Drivers
All partner drivers will undergo regular verification processes, including facial recognition checks, to ensure their identity and maintain the integrity of the platform.
Audio Recording Feature
Yango has implemented a “conflict button” feature, allowing drivers to record audio in case of safety incidents.
This recorded audio is securely stored and accessible only by Yango’s dedicated support team, ensuring privacy and confidentiality.
Additionally, drivers have the option to provide feedback about passengers and decline trips to certain areas deemed unsafe without facing penalties.
What They’re Saying
Tom Ofonime, General Manager of Yango in Ghana, emphasized the company’s unwavering commitment to safety, stating, “The safety and security of our riders and drivers are our top priorities. We are dedicated to implementing robust security measures and leveraging innovative technologies to create a safe and trusted ride-hailing environment for everyone in Ghana.”
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