Uber is rolling out its in-app audio recording feature to users in Kenya. This feature is now available in Ghana and South Africa.
About The Feature
Uber says the feature will allow drivers and riders to record trip audio and share it with the Uber support team in the event of a safety incident.
Once riders and drivers enable this feature, they can choose to record audio by tapping the shield icon on the map screen and selecting “Record Audio.” Riders and drivers can choose to record individual trips, and drivers will also have the option to leave the feature on while they’re online.
To help protect privacy, Uber says the audio file is encrypted and stored on the rider and driver’s devices—and by default, no one can listen to the audio, including Uber. If either user submits a safety report to Uber, they can attach the audio file to their report.